FAQs

Do you have any questions? Explore some
that we frequently answer.

How do I contact support?

There are three easy ways to get in touch with support. You can email us at support@brokergenius.com, use the in app widget that says support, or call us at (718) 865-9682.

Is UpTick an undercutting tool?

No. UpTick is a dynamic product that allows each broker to implement their own unique strategy based on their understanding of the market. To illustrate this, on average, 33% of all price changes are upwards.

How can I start an UpTick trial?

Simply sign up for a free trial and one of our experts will be in touch to show you our software and answer any question you have. After the demo, we’ll offer you a 100% free, no obligations trial.

How do I start a Full Service trial?

Fill out this form to start a Full Service trial. One of our experts will be in touch with you and determine if you qualify for a trial. Full Service is a premium product and there is a charge.

Is Broker Genius compatible with my point of sale?

We integrate with SkyBox, Ticket Utils, Ticket Technology, EI Box Office and Ticket Network. If your POS isn’t listed, please email us at sales@brokergenius.com to find out if we’ve integrated.

Will I be charged when my free trial ends?

If you don’t want to continue working with us after your free trial, all you need to do is let us know before it ends and you won’t be charged a cent.

I use other third-party apps. Will UpTick interfere with them?

Our software is compatible with almost all third-party apps, including processing technologies. If you’re concerned, just send an email to sales@brokergenius.com and we’ll be happy to answer your questions.

Will your software save me time or create more work?

Switching to our software from manual pricing is like switching from a typewriter to a computer. Sure, there’s a learning curve in the beginning, but you’ll soon find yourself saving tons of time while improving your margins. Plus, our team of training specialists is here to help you every step of the way.

Does your software work for brokers with premium seats or only “churn-and-burn” brokers?

Our software helps brokers of all sizes, inventory types (including sports, concerts and theater events), and pricing methodologies. It is extremely flexible and will automate your strategy to maximize your returns.

I know my market, so why do I need a pricing tool?

Our software doesn’t replace your strategy — our technology automates it. The best pricers in the world will still benefit from UpTick, which keeps prices fresh 24/7, 365.

Is my data secure?

Yes – Broker Genius takes data security very seriously and provides a high level of protection to our clients. We have done rigorous testing and taken steps to ensure that your data is unavailable to anyone but you.

What if I read the FAQs and still have a question?

If you still have questions, please fill out the form on the Contact Us page or email us at sales@brokergenius.com.

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